Frequently asked questions
Is it possible to order online or directly from Canadel?
Where can I find a retailer closest to me?
Please visit the Dealer Locator section of our website to find an authorized retailer nearest you. Go to https://canadel.com/dealer-locator and simply enter your zip code.
How can I receive price information or place an order?
For information about our products, including prices, please contact an authorized retailer. Please visit the Dealer Locator section of our website to find the authorized retailer nearest you. Go to https://canadel.com/dealer-locator and simply enter your zip code.
What is the current lead time?
Due to a recent increase in order volume, our time to ship is currently 11 weeks. Transit time between our Quebec warehouse and your retailer must also be factored in, as well as the time the retailer needs to schedule delivery to your home.
Are the colors shown on the internet site accurate?
Despite being as close as possible to the real color, colors shown in prints, catalogs, and images viewed online may vary from in-store samples.
Are all your products on your website?
To see all our available products, please click on Customize to access our UDesign online configuration tool or visit an authorized Canadel retailer.
How can I become a retailer or open an account?
Please contact us at firstname.lastname@example.org and include your full contact details. We will gladly put you in touch with our regional sales representative
If you would like to purchase samples, please contact your Canadel representative.
How can I track the status of my order?
Can I modify my current order?
If I purchased a Canadel piece of furniture in the past, can I buy a new piece that will match?
It is possible to purchase a product that will complement your current furniture. However, please note that since exposure to light affects the color of wood furniture, the color of a new product may differ slightly from an old one, even if the chosen color is the same. The same is true for fabrics.
Can I purchase paint or fabric?
Can I purchase replacement parts?
It is possible to purchase certain replacement parts. To do so, please contact your Canadel authorized dealer.
Can I purchase an additional or replacement leaf?
Since wood is a living material that changes over time, we do not recommend adding or replacing a leaf. Exposure to light may also have changed the color of your table, which will no longer match the color of a new leaf. The same is true for the space allotted to the leaf, because wood contracts and expands with changes in temperature and humidity. For these reasons, a new leaf added to a table that was made several months ago might not fit. Also, if your extension mechanism was built to support a single leaf, the weight of a second one could damage it.
For any additional information, please contact the retailer where you purchased your table. Only they can make the decision to place the order. This decision is entirely at their discretion as we give no warranty on extensions for the above-mentioned reasons.
Can I purchase Teflon® or felt glides?
Similar glides can be purchased at local hardware stores or on websites like Amazon.
Can I make repairs to my furniture after the warranty period?
To perform repairs on one of our products when the manufacturer’s warranty period has expired, please contact your retailer. They can provide you with references from professionals in your area.
My store is closed, and I have a problem with my furniture, whom can I contact?
If your furniture is still under warranty, please contact us at email@example.com. However, if the warranty has expired, we recommend that you contact a woodworker in your area.
Where can I order a touch-up pen?
How to adjust the levelers?
If your furniture has levelers, they can be adjusted by screwing or unscrewing them. For more information, please refer to this document: FOP1INZBUF-04-P02.pdf (canadel.com)
How to adjust the height of drawers?
Can I put a protective glass on my table?
We do not recommend the use of a protective glass due to their additional weight, which can impact proper functioning of your table.
What is the difference between each finish?
What is the maximum weight that your chairs and stools can support?
Our chairs and stools are designed and tested to a capacity of 450 pounds.
What type of wood is used?
Do you make custom furniture?
We do not make fully customized furniture. However, it is possible to modify the dimensions of certain products in the Canadel, Champlain, and Loft collections. We call this our Signature program. Your authorized Canadel retailer can guide you through the customization steps to create a piece of furniture that meets your needs.
How can I get a magazine?
Care and Maintenance
How can I properly maintain and clean my wood furniture?
We recommend cleaning your furniture with a soft damp cloth and a mild soap, such as dish soap diluted in water. After cleaning, dry immediately.
- Solid wood is very sensitive to changes in temperature and humidity since it is a living material. To protect your furniture, keep the humidity constant, ideally between 30% and 50%. If this condition is not met, the furniture may crack or warp, and the finishing products may be affected.
- Store table leaves as close as possible to the table itself so that they are kept at the same humidity level. It is preferable to store dining room table leaves in an upstairs closet than in a damp basement.
- Avoid placing furniture directly in front of radiators, heating vents or wood-burning stoves.
- Do not use polish, wax, abrasives or products with alcohol or ammonia which could damage the finish of your furniture.
- Never place anything hot directly on your table, as this will produce heat marks. We suggest protecting your table with a tablecloth or placemats when in use, to help prevent scratches.
- Never leave liquid directly on the wood, as this could damage your furniture – the wood could crack and warp.
- To protect your furniture finish, avoid daily exposure to direct sunlight.
How can I clean my glass tabletop?
We recommend cleaning your glass tabletop with a cleaner designed for glass, such as Windex®, Bon Ami®, etc.
How can I access the cleaning recommendations for the fabric on my chairs and stools?
If your furniture is over 8 years old, please contact us at firstname.lastname@example.org